Index » Privacy Policy

• INTRODUCTION

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

M-Biz Global Solutions GmbH and its group companies (collectively "we", “our”, “us” or “M-Biz”) are committed to protecting and respecting your privacy and the information collected about you.

This global privacy policy (the “Global Privacy Policy”)(together with our Website Terms of Use www.mbiz-support.com/privacy_policy.php and any other documents referred to in it)describes the types of personal information we collect, the purposes for which we use this information and with whom we share it. This Global Privacy Policy also sets out how you can instruct us if you prefer to limit the use of that personal information and the security procedures that we have in place to safeguard your privacy.

By using the websites www.mbiz-support.com or www.tnb-game.com , our websites or our mobile products or services (the "Services") or submitting information to us through the Services or otherwise (for example, by fax or post), you signify your consent to our collection, use and disclosure of your personal information in accordance with this Global Privacy Policy. If you do not agree with this Global Privacy Policy, you must not use our Services or submit information to us through or in connection with them.

Our privacy practices may differ amongst the territories in which we process personal information to comply with their local laws and regulations. This Global Privacy Policy applies to the Services that link to it but does not apply to those local Services that have a different privacy policy in place.

M-Biz complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from European Union member countries and Switzerland. M-Biz adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

• INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you:

•  If you contact us, whether through our sites, or otherwise (for example, by post, fax, phone, text message) we may keep a record of that correspondence. For example, if you submit a complaint or a refund request, report a problem with our Services, or otherwise liaise with our customer service, technical support or any other department in our company;

•  Information that you provide by filling in and submitting information on our sites or via your mobile phone. This includes information provided on registration, on placing an order, subscribing to our Services, through surveys, by posting material or by requesting further services. We may also ask you for information when you enter any competition or promotion sponsored by us;

•  Details of transactions you carry out in connection with or otherwise through the Services or your mobile device, and of the fulfilment of your orders;

•  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

•  Details of your visits to our sites or your use of our Services (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access;

•  Your bank account details, for the purpose of refunds where your claim for a refund is found to be valid and reasonable in accordance with our refund policy; and

• We may also collect information necessary for determining the applicable tax rate based on your IP address or your phone data.

The above information may include any personal information that relates to and identifies you, including but not limited to your name, postal address, e-mail address, telephone number, birth date, your credit or debit card number and expiry date and any other information collected as set out in the above list.

Users of our mobile Services may be asked to provide the name of their mobile service carrier, the model of their mobile phone and a valid mobile number to enable us to relay purchase instructions directly to their mobile phone. In that context, (where applicable) we will use your mobile number to send you a text message with an unlocking code (to enable you to unlock a full version mobile game or additional features).

Prize winners may be required to provide other personal information such as a copy of their passport, social security or other identification number for tax purposes, compliance or age eligibility. This personal information will be only used for the purposes of corresponding with you or delivering the prizes.

  •  HOW WE MAY USE THE INFORMATION COLLECTED FROM YOU

We may process this information for the purpose of:

•  dealing with your inquiries and requests, including contacting you where necessary;

•  carrying out our obligations arising from any contracts entered into between you and us;

•  providing and personalizing our Services;

•  providing you access to all parts or features of our Services;

•  processing your payment;

•  administering registration and membership records;

•  carrying out market research campaigns;

•  improving and developing our Services;

•  ensuring that content from our Services is presented in the most effective manner for you and for your computer or mobile device;

•  providing you with information, products or services that you request from us or which we feel may interest you (and which may be offered by us independently or jointly with others), where you have consented to be contacted for such purposes. We may contact you for this purpose by post, telephone, fax, as well as by email. If you change your mind about being contacted in the future, please let us know; and

We may also gather this information and statistics for the purposes of monitoring the usage of our Services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

We may use your information to contact you for your views on our Services and to notify you occasionally about important changes or developments to our Services.

You may ask us to provide you with information about our Services or services offered jointly with or on behalf of other organizations by sending us an e-mail to support@mbizglobal.co.uk  or writing to us to the following address: M-BIZ SUPPORT, PO BOX 1381, Kingston , KT1 9HY.

If you choose to post messages in any online forum or other message areas that we may make available for this purpose, we may collect that information you provide to us. We may retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by applicable law.

We will retain your information for as long as you have an active account with us or as needed to provide you with our Services. If you stop using our Services or your permission to use our Services is terminated, we may continue to use and disclose your personal information in accordance with this Global Privacy Policy (as amended from time to time) and as permitted by applicable law. However, if you wish us to stop e-mailing you with information in connection with our Services, please send your request to the contact details set out above. There may be instances where we are legally required to retain your information.

  •   INFORMATION SECURITY

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this Global Privacy Policy.

Where relevant, all your credit card details will be passed from your browser to Global Collect (or any other company that processes the payment on our behalf) using SSL encryption.

Where you have been allocated a user admin area, this area is protected by your user name and password, which you should never disclose to anyone else.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered due to the nature of the World Wide Web/Internet.

We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by applicable law or when requested to by regulatory bodies or law enforcement organizations.

  •    TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

In any jurisdiction where we operate, your information may, for the purposes set out in this Global Privacy Policy, be disclosed for processing to:

•  our employees;

•  our affiliates;

•  our group companies and their employees;

•  successors in title to our business;

•  prospective seller or buyers of our business or any of our assets;

•  third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;

•  government bodies and law enforcement agencies and in response to other legal and regulatory requests;

•  auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes;

•  any third party where such disclosure is required in order to enforce or apply our Website Terms of Use or our Try & Buy Solution Terms & Conditions or other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

•  where you have consented to this, carefully selected third parties that may contact you about products and services which may be of interest to you.

  •   YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to: M-BIZ SUPPORT PO BOX 1381 , Kingston , KT1 9HY.

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We may charge a reasonable fee to cover the administration costs involved in providing you with a copy of your information.

  •  COOKIES

Pieces of information transferred to your computer's hard disk from a website are known as cookies. They allow our sites to store information about your browsing patterns, making the sites more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our sites, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the sites to help personalise your experience. Where you are allocated log-in details, we may also use cookies (but only if you so choose) to let you automatically log-in to the sites so that you do not have to re-enter your email and/or password each time you visit.

You may disable cookie support on your browser but be aware that by doing so, you may lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

Please contact us at support@mbizglobal.co.uk if you require information about disabling any cookies on the sites.

  • Ad Services and technologies

Our Services may employ ad solutions that use cookies, clear GIFs, web beacons, tracking pixels or other technologies to collect information as a result of ads displayed through our Services as well as to help track results. We or third parties operating the advertisement solutions may use information such as age and gender as well as information available in your mobile device to ensure that appropriate advertising is presented to you or to deliver ads that relate to your interests and measure the effectiveness of ad campaigns. We or third parties may collect data for this purpose including IP address (including for purposes of determining your approximate geographic location), device ID's, information about your software, applications and hardware, browser information (and/or information passed via your browser), hardware, machine or device make and model, advertisement(s) served, in game location, length of time an advertisement was visible, other Internet and website usage information, web pages and mobile internet sites which have been viewed by you (as well as date and time), domain type, size of the advertisement, advertisement response (if any), and angle of view. The foregoing data may be used and disclosed per this Global Privacy Policy and the privacy policy of the company providing the ad serving technology.

The advertising companies who deliver ads for us may combine the information collected or obtained from M-Biz with other information they have independently collected from other websites and/or other online or mobile products and services relating to your web browser's activities across their network of websites. Many of these companies collect and use information under their own privacy policies. For more information about the practices of other large ad serving companies that may collect information based on your interaction with ads on our sites and on our mobile products (and other sites or products not owned/managed by M-Biz) or to "opt-out" of targeted advertising, you should visit www.networkadvertising.org.

  •  WHERE WE STORE AND PROCESS YOUR INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA or Switzerland. It may also be processed by staff operating outside the EEA and Switzerland who work for us or for one of our suppliers or affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Global Privacy Policy.

  •   YOUR CONSENT AND CHANGES TO THIS GLOBAL PRIVACY POLICY

By submitting any personal information (including, without limitation, your payment details) to us you consent to the use of information as set out in this Global Privacy Policy. We reserve the right to amend or modify this Global Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Global Privacy Policy every time you submit information to us or place an order. Your continuous use of our Services will signify that you agree to any such changes.

In the event the purposes for processing personal information change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing. 

  • USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our sites.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

[• California Residents: Your California Privacy Rights

Under California law, California residents who have an established business relationship with M-Biz may choose to opt-out of M-Biz sharing of personal information about them with other third parties for direct marketing purposes. In any event, our policy is not to share your personal information with third parties for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, email support@mbizglobal.co.uk

  • FURTHER INFORMATION

If you are located in the U.S.A, Canada or Japan M-Biz Global (U.S) Inc will be the entity responsible for the processing of your personal information. To exercise your rights of access, rectifications, blocking, or deletion or to object to the processing of your personal information, send us an email to support@mbizglobal.co.uk

If you are located in any other territory, M-Biz Global Solutions GmbH will the entity responsible for the processing of your personal information. To exercise your rights of access, rectifications, blocking, or deletion or to object to the processing of your personal information, send us an email to support@mbizglobal.co.uk or contact us by writing to us at:

M-Biz Support

PO BOX 1381,

Kingston,

KT1 9HY